At Landgevity, we are committed to providing high-quality, sustainable products that you’ll love. While we cannot accept returns of used personal care items, we are dedicated to ensuring your satisfaction with every purchase.


30-Day Satisfaction Guarantee

If you’re not completely satisfied with your order, we’ll work with you to make it right as best able.

Unopened Products: Refunds or replacements are available for unopened and unused items returned in their original condition within 30 days of delivery.
Quality Concerns: If your product is defective, damaged, or not up to standard, we’ll review your claim and provide a refund or replacement if appropriate.

Order Cancellations

Orders can be canceled if the request is made before the order has been processed for shipping.
Once an order has been processed for shipping, it can no longer be canceled.

Non-Refundable Items

Due to the personal nature of our products and our commitment to reducing waste, the following items are non-refundable:

Opened or used personal care items.
Gift cards or promotional items.

How to Request Assistance

If you need help with your order, please contact us at hello@landgevity.co and include:

Your full name and order number (we’ll have your order details on file).
A description of the issue or reason for your request.
Photos of the product, if applicable, to help us better understand the issue.

Shipping Costs

Refunds do not include shipping fees unless the issue is due to an error on our part (e.g., incorrect or defective product).
Customers are responsible for return shipping costs unless otherwise stated.

We appreciate your trust in Landgevity and are here to ensure your experience reflects our commitment to quality, sustainability, and customer care.